Tech Implement Enhances Sales Efficiency for an Aerospace Spare Parts Provider with Dynamics CRM

Summary

A leading global provider of jet spare parts based in Chicago faced operational inefficiencies due to the lack of a CRM system. Despite utilizing Oracle ERP for their business operations, the absence of a centralized platform for managing sales data led to disjointed sales processes and limited visibility into customer interactions. To address these challenges, Tech Implement (TI) implemented Microsoft Dynamics CRM, customized to the client’s specific needs, resulting in improved sales efficiency, enhanced data integrity, and better decision-making capabilities.

Problem Statement

The aerospace spare parts provider encountered several operational challenges:

Lack of a centralized platform for managing sales data efficiently.
Disjointed sales processes due to the absence of a CRM system.
Limited visibility into customer interactions.
Inadequate synchronization of data between sales and ERP systems.

Solution Delivered

To tackle these challenges, Tech Implement (TI) provided a comprehensive solution through the deployment of Microsoft Dynamics CRM, integrated with the client’s Oracle ERP system:

Solutions We Offered

Bugs
Fixing

System
Integration

Reporting
Accuracy

Maintenance
and Support

TI deployed Microsoft Dynamics CRM to serve as a platform for managing sales activities and customer interactions.
Dynamics CRM was integrated with the Oracle ERP system for accurate reporting and well-managed business processes.
Implementing a daily data synchronization cadence ensured real-time updates between Dynamics CRM and Oracle ERP, enhancing operational efficiency.

Results

The implementation of Microsoft Dynamics CRM led to significant improvements in the client’s operational efficiency and decision-making capabilities:

The centralized CRM system simplified sales processes which reduced the time and effort required for managing sales activities.
Real-time data synchronization ensured that all sales and customer interaction data was up-to-date and accurate.
Integration with Oracle ERP facilitated smooth business operations, reducing manual tasks and minimizing errors.
The centralized platform provided comprehensive insights into sales and customer data, enabling informed decision-making and strategic planning.

Microsoft Dynamics CRM Integration with Oracle ERP system

Tech Implement’s integration of Microsoft Dynamics CRM with the Oracle ERP system transformed the operational landscape for the aerospace spare parts provider. The solution not only resolved the client’s existing challenges but also positioned them for sustained growth and operational excellence.